1. General policy
Membership fees pay for access to research, educational content, alerts, saved resources, and convenience features. Purchasing a subscription does not affect eligibility for any government program.
2. Refund requests
Refund requests are reviewed individually. A refund may be considered for duplicate charges, verified billing errors, or another circumstance required by applicable law. Submitting a request does not guarantee approval.
3. Timing
Contact support promptly after discovering a billing issue and include the account email, charge date, amount, and PayPal transaction or subscription reference. Do not send full payment-card or bank-account information.
4. Nonrefundable situations
Except where required by law, partial-month refunds or refunds based solely on a change of mind may not be available after membership content or services have been accessed.
5. Cancellation is separate
A refund request does not automatically cancel future renewals. Cancel the PayPal subscription separately to stop future recurring charges.
6. Approved refunds
Approved refunds are generally returned through the original PayPal payment method. Processing time depends on PayPal and the user’s financial institution.