Plain-English overview
People who are homeless or at immediate risk may need a combination of emergency shelter, coordinated entry, food, health care, clothing, and longer-term housing support. HUD’s Find Shelter tool can help locate community providers.
General eligibility considerations
These are common factors, not a personal eligibility decision:
- Emergency and transitional programs use their own service areas and intake criteria.
- Some programs focus on families, youth, veterans, people fleeing violence, or people with specific health needs.
- Immediate safety needs should be addressed through emergency services or a qualified crisis resource.
Documents that may be requested
Requirements depend on the responsible agency. Common preparation items include:
- Identification if available, although lack of documents should still be discussed with the provider
- Names and ages of household members
- Medication, disability, accessibility, or safety information relevant to placement
- Court, eviction, discharge, or referral papers when available
How to get started
- Use HUD Find Shelter or a local coordinated-entry contact to identify providers.
- Call before traveling when possible to confirm hours, availability, and intake rules.
- Explain household composition, accessibility needs, pets, transportation limits, and immediate safety concerns.
- Ask about storage, meals, school transportation, health care, and next-step housing services.
- Request written referral information when a provider cannot place the household.
State and local variation
Bed availability, intake hours, age limits, family configurations, and service models vary greatly by community.
Limitations and cautions
Online listings may not show real-time capacity. In a life-threatening emergency, contact emergency services.
Official starting resource
Continue with the responsible agency for current rules, applications, deadlines, and contact information.
