Utility Shutoff Notices: Steps to Take

Plain-English overview

A shutoff notice usually contains a deadline, amount due, account information, and contact instructions. Fast action matters because assistance applications and utility payment arrangements may take time.

General eligibility considerations

These are common factors, not a personal eligibility decision:

• Payment plans and hardship protections are governed by utility policies and state rules.
• Medical, seasonal, age-related, or weather protections may exist in some locations.
• Energy-assistance programs use separate eligibility rules and cannot be assumed to stop a shutoff automatically.

Documents that may be requested

Requirements depend on the responsible agency. Common preparation items include:

• The full shutoff notice and most recent bill
• Account number and service address
• Income or benefit records for assistance applications
• Medical certification only when a rule or utility requests it
• Notes of calls, names, dates, confirmation numbers, and promised actions

How to get started

1. Read the notice and identify the shutoff date, amount, and dispute instructions.
2. Call the utility using the number on the official bill or website.
3. Ask about payment arrangements, hardship programs, dispute rights, and reconnection terms.
4. Contact LIHEAP or other official local assistance immediately.
5. Get agreements in writing and verify payments are credited to the correct account.

State and local variation

Disconnection rules, winter or summer protections, deposits, and reconnection fees differ by state and utility.

Limitations and cautions

This guide does not create a legal protection or guarantee continued service. Contact qualified local legal assistance when rights are disputed.

Official starting resource

Continue with the responsible agency for current rules, applications, deadlines, and contact information.

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