Help With Phone and Internet Bills

Plain-English overview

Federal and state programs may help eligible households reduce phone or internet costs. Lifeline is a federal program, while additional assistance and participating providers vary by location.

General eligibility considerations

These are common factors, not a personal eligibility decision:

• Eligibility may be based on income or participation in a qualifying assistance program.
• The benefit is limited by program rules and generally applies to one service per household.
• Applicants must use an approved provider and complete required verification.

Documents that may be requested

Requirements depend on the responsible agency. Common preparation items include:

• Identity and address information
• Proof of income or qualifying program participation
• Household worksheet or similar form when requested
• Current provider or service information

How to get started

1. Review the official eligibility information and application method.
2. Check participating providers in your area before changing service.
3. Submit verification through the authorized process, not through an unsolicited caller.
4. Compare plan price, data limits, equipment charges, and service terms.
5. Complete recertification or information requests by the deadline.

State and local variation

Participating providers, available plans, state supplements, and service quality vary by location.

Limitations and cautions

Approval for a discount does not guarantee a particular device, speed, coverage area, or provider plan.

Official starting resource

Continue with the responsible agency for current rules, applications, deadlines, and contact information.

Visit USAGov Phone and Internet Help ↗